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A Vision for Boston: | |
Day 8: Performance Measurement
How would your administration collect and use data to improve service performance? Response from Mayor Menino:My administration has been successful at fighting foreclosures, lowering crime, improving schools, cutting residential property taxes, and providing basic city services because we use data every day to make smart decisions. From my Chief Information Officer and Police Chief to my School Superintendent and Director of Administration & Finance, I have hired and promoted strong leaders who use data to make daily decisions and shape long-term strategy. We are constantly collecting and using information data to achieve several goals: Increase Civic Engagement
We have built a state-of-the-art system to handle constituent requests both on-line and through our 24-hour hotline. We’ve created an iPhone application to make it easier for residents to report issues. And, we regularly discuss meaningful data at community meetings, from crime watch groups to neighborhood associations. Drive Performance Improvement Regularly within departments, bi-weekly in our basic city service meetings, quarterly in department reviews, and in all budget meetings, we look at data to drive continuous improvement in city service delivery. Improve Public Transparency
We post the City’s major data sources on-line — you can download data on service requests, create neighborhood crime maps, view the budget, and see results on departments’ key performance measures. |
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